Having difficulties with a file that we are providing on the site? Order number not working?

We will try to respond within the hour. Please call our customer support number 1.800.867.0331x5. You can also contact us at vmsdigital@vmsinfo.com

For answers to Frequently Asked Questions, please scroll down to see our FAQ section.

Your business is important to us!

News Digital Delivery Web Site:  vms Digital News

Frequently Asked Questions:

What kind of PC do I need?

What happens if I have a MAC?

What kind of Internet connection do I need?

Which browser should I use?           Netscape or Internet Explorer

How do I download my segment to my computer?

Windows Media Player

QuickTime

Real Video

            I need to download the Real Player

            I’m having Firewall issues

            I need to Activate Cookies..      

What are cookies?  

Are cookies dangerous?

                        On Netscape

                        On Internet Explorer

What do I do if my segment won’t play or download?

Minimum PC Recommended Configuration:

The VMS application requires the ability to stream audio and video files.

The minimum configuration needed to run the VMS Digital News site properly is as follows:

            Pentium II class, 200 MHz or better

            32MB RAM (64MB preferred)

            A high-end video graphics card

            Sound card and speakers

Minimum Mac Recommended Configuration:

            Apple Mac G series

            32MB RAM (64MB preferred)

            A high-end video graphics card.

            Sound card and speakers.

Connection to the Internet:

Your Internet experience will vary depending on your connection speed to the Internet.  The time a segment takes to download and the quality of your audio and video streams is dependant on your connection.

A minimum connection of 56.6K is required for this application.  Best results are achieved when using a DSL to T1 connections.  If your performance is not suitable, we recommend you speak with your IT/IS department.

Browser Configuration:

Netscape:

The VMS Digital News web site requires version 4.0 or later of Netscape’s browser.

Internet Explorer:

The VMS Digital News web site requires version 5.5 or later of Microsoft’s Internet Explorer.

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How to download:

Using Netscape:

1.         Move your mouse over the link to the selected file

2.         Right-click on your mouse and a pop-up window will show.

3.         Click on ->Save Link As..

4.         Save the selected file to your preferred folder in your  hard drive.

5.         Open Windows Explorer.  Go to the folder where you just saved the file.

6.         Double-click on the selected file.  It will begin playing in the appropriate folder (Windows Media Player v7, Quicktime5 or Real Player8)

Using Internet Explorer v5.5:

1.         Move your mouse over the link to the selected file

2.         Right-click on your mouse and a pop-up window will show.

3.         Click on ->Save Target As..

4.         Save the selected file to your preferred folder in your hard drive.

5.         Open Windows Explorer.  Go to the folder where you just saved the file.

6.         Double-click on the selected file.  It will begin playing in the appropriate folder (Windows Media Player v7, Quicktime5 or Real Player8)

Windows Media Player

This site requires that you use Windows Media Player version 7.0 or higher.

A free version of this software is available at:

http://www.microsoft.com/windows/windowsmedia/en/download/default.asp

QuickTime

This site requires that you use QuickTime version 5.0

A free version of this software is available at:

http://www.apple.com/quicktime/download/

Real Video

This site requires that you use Real Player version 7.0 or higher.  VMS uses G2 SureStream Real Video file encoding.  SureStream allows streaming of files to multiple levels of bandwidth.  Our encoding is targeted to 56k to Corporate LAN/T1 connections.

To Download Real Player:

A free version of this software is available at http://www.real.com/player

Choose RealPlayer 8 Basic

Firewalls and the RealSystem (RealNetworks.com)

Firewalls create barriers in order to prevent unauthorized access to a network. Think of the Internet as a series of hallways. Firewalls are the security doors through which some people (i.e. data) may pass and others may not.

RealSystem content usually passes through these barriers without trouble, but sometimes it is necessary to change your configuration settings. With the proper configuration settings, you can enjoy RealAudio and RealVideo.

What is a Firewall

A firewall is used to prevent unauthorized access to a network. A network can be made up of a company's local area networks, wide area networks, and the Internet, or it can be just an Internet Service Provider preventing inappropriate access to the files of its customers.

The firewall's role is to ensure that all communication between an organization's network and the Internet, in both directions, conforms to the organization's security policies.

In general, firewalls permit one-way access to the Internet. Because RealServer and RealPlayer need to establish two-way communication to stream and receive media content, firewalls may reject RealPlayer's attempt to establish this connection, and the RealPlayer's request for a clip will "bounce" off the firewall.

RealNetworks designed both RealPlayer and RealServer to work with a firewall while still protecting the company's internal networks. By making a few quick changes to your firewall, RealServer, RealPlayer, or a combination of the three, you can still use the security advantages of a firewall while enjoying streaming media.

Additional firewall information and configuration settings is available at:

http://service.real.com/firewall/index.html

Activating Cookies:

The VMS News Digital  web site requires that “COOKIES” be activated. 

What are cookies?

Cookies are benign.   A cookie is simply an HTTP header that consists of a text-only string that gets entered into the memory of a browser. This string contains the domain, path, lifetime, and value of a variable that a website sets. If the lifetime of this variable is longer than the time the user spends at that site, then this string is saved to file for future reference.

For more information on cookies go to:

http://www.webopedia.com/TERM/c/cookie.html

http://www.cookiecentral.com/unofficial_cookie_faq.htm

Are Cookies dangerous to my computer?

NO. A cookie is a simple piece of text. It is not a program, or a plug-in. It cannot be used as a virus, and it cannot access your hard drive. Your browser (not a programmer) can save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.

Netscape Navigator 4.0

Go to Edit

Go to Preferences

Click on the Advanced

Click on Accept all Cookies

Click on OK to exit the screen

Netscape Communicator 4.7

Go to Edit

Go to Preferences

Click on the Advanced

Click on Accept all Cookies

Click on OK to exit the screen

Internet Explorer 4.0:

Go to View

Go to Internet Options

Click on the Advanced tab

Scroll down to Cookies

Click Always accept cookies

Click on APPLY

Click on OK to exit the screen

           

Internet Explorer 5.0:

Go to Tools

Go to Internet Options

Click on the Security tab

Go to Custom Level

Scroll down to Cookies and click on the Enable circle

Click on OK

Click on YES to Change your security

Click on APPLY

Click on OK to exit the screen

Support:

If you are having trouble accessing the media posted on our site, you can do one of the following:

·                    please call your VMS account services rep,

·                    or send an email detailing your problem to vmsdigital@vmsinfo.com.

·                    You can also go the Support page in the VMS Digital News site.  There you can answer a few questions in regards to your problem, and your request will be emailed to the Digital Help Desk.

·                    The Digital Help Desk is available at 800.867.0331x5 M-F 8a-9p.  When you call please ask to be transferred to Digital Help Desk.

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Use the buttons below to download a media player.
CLICK HERE TO GO TO THE APPLE QUICKTIME DOWNLOAD PAGE  CLICK HERE TO GO TO THE REAL PLAYER DOWNLOAD PAGE  CLICK HERE TO GO TO THE MICROSOFT WINDOWS MEDIA PLAYER DOWNLOAD PAGE

Click here for support information and to read the FAQ.